Understanding the flexibility needed in managing subscription plans, Ellty offers a straightforward process for requesting refunds. Whether you've just purchased a Pro plan or experienced an automatic renewal, we provide a clear path for refunds, subject to certain conditions. This article will guide you through the process and outline the eligibility criteria for obtaining a refund.
Eligibility for a Refund
- New Purchases. If you have recently purchased a Pro plan and decide it's not right for you, you are eligible for a full refund within 14 days of your purchase, no questions asked.
- Automatic Renewals. For automatic renewals of your subscription, you also have a 14-day window to request a refund. However, the key condition here is that you have not created one or more designs after renewal. Content creation indicates the use of the service, which makes the purchase non-refundable.
Steps to Request a Refund
1. Contact Customer Support. To initiate your refund, please contact our Customer Support team within 14 days of your purchase or renewal date. You can reach out to them here.
2. Provide Necessary Information. When contacting support, include your account details and specify whether your refund request is for a new purchase or an automatic renewal. This will help expedite the processing of your request.
3. Await Confirmation. Our team will review your request against the refund policy criteria. If you meet the conditions, we will process your refund and send you a confirmation.
- After the 14-Day Period. If more than 14 days have passed since your purchase or renewal, we are unable to offer a refund. We recommend keeping track of renewal dates and making any necessary decisions within this timeframe.
- Usage of Service. For automatic renewals, please remember that downloading designs post-renewal will render your purchase non-refundable.
At Ellty, we strive to make our subscription services adaptable to your needs. If you find that the Pro plan isn't suitable for you, we're here to assist with a smooth refund process, provided you meet the policy criteria. Our Customer Support team is always available to help with any queries or concerns regarding your subscription.