Occasionally, users might face challenges with the Ellty editor becoming unresponsive or not saving changes. This could be due to a web socket connection error or other technical hiccups.
Here's how to troubleshoot and address the issue:
Check Your Internet Connection
Ensure you have a stable and reliable internet connection. An unstable connection can affect the editor's performance and its ability to save. Try reloading the Ellty page or accessing other websites to verify your connection.
Browsers might sometimes be the culprit behind such errors:
- Clear your browser's cache and cookies. This often resolves many browser-specific issues.
- Update your browser to its latest version or switch to a different browser to check if the issue persists.
- Try accessing Ellty in an incognito/private browsing window.
Save Your Work Manually
If the editor is unresponsive but you can still access your design, try to manually save your work by going to the File tab in the upper menu and selecting Save.
Restart the Editor
Close the Ellty editor tab and reopen it. Go to your design and see if it becomes responsive again.
Firewall or Antivirus Interference
Ensure that your firewall or antivirus software isn't blocking Ellty's web socket connections. You might need to whitelist Ellty in your software settings.
Disable Browser Extensions
Certain browser extensions, especially ad blockers or privacy tools, can interfere with the functionality of web-based applications. Try disabling extensions one by one and check if the Ellty editor starts functioning correctly after each one is turned off.
Sometimes, a simple device restart can help clear out temporary issues that may be causing the editor to lock up. Close all applications, restart your computer or device, and then try accessing the Ellty editor again.
Use a Different Device
If possible, try accessing your Ellty design from a different device. This can help determine if the issue is specific to your primary device or if it's a broader issue.
If you're on a corporate or school network, there might be restrictions in place affecting the editor's performance. Try switching to a different network, like a home network or mobile data, to see if that resolves the problem.
If you've tried the above solutions and the issue persists, it's time to get in touch with our support team. Provide a detailed description of the problem, any error messages you've received, and screenshots if possible. Our team will investigate and offer a solution.
We understand how vital it is to have a seamless editing experience, and we apologize for any inconvenience. Your patience is appreciated as we work diligently to address any technical challenges you face on Ellty.